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The current syllabus is as follows, which may undergo up-gradation in near future.

This course offers communication and language skills that include:

  • Speaking, Listening, Understanding, Reading and Writing in English and Hindi
  • Vocabulary, Sentence construction, Grammar, Pronunciation, Quality of Communication (Fluency, Emphasis, Pace, Clarity, etc.), Voice (Intonation, Pitch, Modulation, etc.)
  • Non Verbal Communication

Following are the modules in the course:

  1. Home, Surroundings and Routine
  2. Greetings
  3. Friends, Family and Relatives
  4. Food
  5. Health and hygiene
  6. Telling Time and Giving directions
  7. News
  8. Making Enquiries
  9. Communicating at common public places
  10. Helping and offering services
  11. Getting Ready for Work
  12. Telephonic Conversation
  13. Sharing thoughts with Others
  14. Using references like Dictionary and Thesaurus
  15. Communication in cyber world
  16. Interview Techniques
  17. Meetings at workplace
  18. Workplace ethics
  19. Customer Service
  20. Safety

This Course offers Information Technology (IT) Awareness, Literacy, Functionality and Smart Use of the following IT Tools:

  • Windows 7
  • Internet Browsers
  • MS Word 2013
  • MS Excel 2013
  • MS PowerPoint 2013
  • MS Access 2013
  • MS Outlook 2013
  • Google Apps
  • Open Office Writer
  • Open Office Calc
  • Open Office Impress

The Syllabus is mapped to major international standards like CCCS, NETS, NDLS, MS, etc.


Following are the modules in this course:

  1. Operating System
    • Basic Operations
    • Personalize Desktop
    • File and Folder Management
    • Using Accessories
    • Using Technology
    • Language Setting
    • Troubleshooting of Computer
  2. Internet
    • Basic Operations
    • Exercise Digital Access
    • Use eCommerce
    • Employ Digital Communication
    • Apply Digital Etiquette
    • Cyber Security
    • Computer Ergonomics
    • Online Collaboration
    • Physically Handicapped
    • Analyzing Digital Data
    • Building and Designing a Dashboard
  3. Word Processing
    • Basic Operations
    • Creating, Editing and formatting Outputs
    • Enhancing Outputs
    • Page Setup
    • Linking and Embedding
    • Previewing and Printing
    • Advanced Word Processing
  4. Spreadsheet
    • Creating, Organizing and Formatting Worksheets
    • Data Analysis and Management
    • Using Formulas and Functions
    • Resolving Errors
    • Printing Worksheets
    • Advanced Spreadsheet
  5. Presentation Graphics
    • Creating Presentation
    • Designing and Enhancing Presentation
    • Delivering Presentation
    • Advanced Presentation Graphics
  6. Database Management System
    • Basic Operations
    • Working with Objects
    • Database Security
  7. Personal Information Manager
    • Configuration
    • Basic Operations

This Course offers Soft Skills and Life Skills required for:

  • Being sensitive towards self, others and nature
  • Understanding and managing self for raising personal competence
  • Understanding others and maintaining sound interpersonal relations through responsible communication
  • Achieving an enriched personal, professional and social life

Following are the modules in this course:

  1. Self-Awareness and Self-Management
    • Understanding self, Being sensitive towards self, others, society and nature. Being Assertive, Identifying strengths and weaknesses for raising personal competence
  2. Interpersonal Skills
    • Being sensitive towards others, Understanding others, Managing workplace relations and teams
  3. Presentation Skills
    • Presenting self, ideas and work with confidence and quality
  4. Time management
    • Schedules and plans, respecting value of time - self and others
  5. Goal Setting and Decision Making
    • Personal goal setting, Taking Initiative, Making appropriate decisions
  6. Being Flexible
    • Adapt to change & challenges with positive attitude
  7. Workplace Ethics
    • Responsible and ethical behaviour at workplace, Respecting diversity (cultural, gender)
  8. Conflict Management
    • Analyzing and resolving conflicts, Convincing, Compromising, Seeking cooperation and collaboration
  9. Positive Health (Stress Management)
    • Maintaining a balanced personal, professional and social life, Managing stress
  10. Customer Relationship Management

Value and practice service attitude, Being sensitive towards customers and serving with empathy.

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