Associate Customer care (Voice and Non-Voice)_V3.0

Course Details

Course ID: SSC/Q2202
Candidate Eligibility: 11th Class or 10th with 1 Year Certification in NTC/NAC/CITS or NSQF Level 3 STT. Attended Training Program in Customer Orientation, Dealing with Difficult Customers, Telephone Etiquettes, Voice & Ascent, Knowledge of Basic Computer Skills & Cross Culture
Candidate’s Minimum Age (Year): 16
No. Of NOS (If QP): 5
NSQF Level: 4
Version: 3.0
Cost Category: 2
Course Duration
Theory duration: 133
Practical duration: 197
Entrpreneurship & Softskills: 60
On Job Training Duration: 60
Total Course Duration: 450
Course Specific Equipment Modal Curriculum Find Nearest Center

Trainer Qualification Work Experience

Trainer Qualification Work Experience
  • Graduate Degree / Diploma in any discipline
  • Graduate Degree / Diploma in any discipline. Minimum 2 Years experience in the Business Process Management Domain. Certification in Customer Orientation, Dealing with Difficult Customers, Telephone Etiquettes, Voice & Ascent, Knowledge of Basic Computer Skills & Cross Culture.