Associate Customer care (Voice and Non-Voice) Ver-2.0

Course Details

Course ID: SSC/Q2202

Candidate Eligibility: 12th Class with 1 year of relevant experience OR, ITI with 1 year of relevant experience OR, 10th Class with 3 years of relevant experience OR, Qualification of NSQF level 3 -Customer Care Executive-Domestic- Non-Voice with 1 year of relevant experience

Candidate’s Minimum Age (Year): 18

No. Of NOS (If QP): 9

NSQF Level: 4

Version: 2

Cost Category: 2

Course Duration

Theory duration: 100

Practical duration: 300

Entrpreneurship & Softskills: 40

Total Course Duration: 400

Course Specific Equipment Modal Curriculum Find Nearest Center

Trainer Qualification Work Experience

Trainer Qualification	Work Experience
Bachelor’s Degree in any discipline with relevant industry 2 yrs. experience in the business process management domain	Preferred 1 year training experience with specialization in Minimum 2 years’ experience in the customer relationship management industry