Course Details
Course ID: SSC/Q2217
Candidate Eligibility: "Grade 10 OR 8th Grade Pass with 1.5-year relevant experience* *Relevant Experience: Customer Service domain The relevant experience would include work, internship, and apprenticeship after completing relevant educational qualifications. "
Candidate’s Minimum Age (Year): 18 Year
No. Of NOS (If QP): 4 (Compulsory: 02, Elective: 02)
NSQF Level: 3
Version: 1.0
Cost Category: II
Course Duration
Theory duration: "60 Elective1: 30 Hrs OR, Elective2: 30 Hrs i.e, 90 Hrs."
Practical duration: "90 Elective1: 30 Hrs OR, Elective2: 30 Hrs i.e, 120 Hrs."
On Job Training Duration: 60 Hrs.
Employability Skills: NA
Total Course Duration: 270 Hrs.
Trainer Qualification Work Experience
| Trainer Qualification | |
|---|---|
|
Trainer’s Qualification and experience in the relevant sector (in years) (as per NCVET guidelines) |
Educational Qualification: Graduate in any discipline Industry & Training Experience: 2 years of industry experience in customer support roles Certification: “Trainer” mapped to the Qualification Pack “MEP/Q2602” Minimum accepted score is 80% aggregate. |
|
Master Trainer’s Qualification and experience in the relevant sector (in years) (as per NCVET guidelines) |
Educational Qualification: Graduate in any discipline Industry & Training Experience: 4 years of industry experience in customer support roles Certification: “Master Trainer” mapped to the Qualification Pack “MEP/Q2602” Minimum accepted score is 90% aggregate. |