Customer Care Executive-Domestic- Non- Voice Ver-2.0

Course Id : SSC/Q2211
Candidate Eligibility : 12th Class OR 10th Class + ITI OR 10th Class+2 years of relevant experience
No. Of NOS (If QP): 3
Candidate’s Minimum Age (Year): 18
Version: 2.0
NSQF Level : 3
Cost Category : 2
Course Duration
- Theory duration :100
- Practical duration : 300
- On Job Training duration (Hours) : NA
- Entrpreneurship & Softskills : NA
- Total Course Duration : 400
- On Job Training -OJT(NA) : NA

Trainer Qualification	Work Experience
Minimum 10th Standard. Preferred Master’s degree in any discipline Minimum 2 years’ experience in the non-voice domain)	preferred 1 yr training experience with Minimum 2 years’ experience in the customer relationship management domain)