- Minimum Educational Qualifications: Graduate degree/ diploma in any discipline
- Domain certification: Minimum accepted score in SSC Assessment is 90% per NOS being taught in SSC/Q2202.
- Additional certification in customer orientation, dealing with difficult customers, Telephone etiquettes, voice & accent, basic computer skills, cross-culture, etc.
- Platform Certification: Recommended that the Trainer is certified for the Job Role: “Trainer” mapped to the Qualification Pack: “SSC/Q1402”.
- Minimum accepted score is 70% per NOS
- Field experience: Minimum 2 years’ experience in the same domain Training experience: 1 year preferred